Monday, 29 June 2020

What do you want in your inbox?


There was once a time when incoming email was exciting, we couldn’t wait to see what goodies would land - but that time has long gone.  Today you’re probably like most of us - sighing with frustration at the rubbish that lands in your inbox hourly.

However, there are some communications that you’re happy to read.  These usually include:

  • Messages from existing clients telling you they’re pleased with the results they’ve got from whatever you’ve done for them.
  • Emails from potential clients asking you for more information about your goods or services.
  • Messages from networking contacts introducing you to one of their connections who is interested in your services.
  • Confirmation that a proposal you’ve written is going ahead.

How am I doing?  Are you still smiling? Here are some more:

  • An email from a supplier giving you a quote that’s well-within your budget.
  • An invitation to present your business at a group where there are several potential clients in the audience.
  • A thank you from a networking friend for an introduction you’ve made.

These are all good news - and emails we like to get.  Unfortunately, they don’t make up for the massive amount of spam, sales pitches and newsletters from people we don’t remember.

If you’re like me you keep deleting unwanted mail - or sometimes make the effort and unsubscribe.  Occasionally, if you get really irritated, you’ll bother to find out how to block them.  But there are some emails that don’t fall into any of these categories.

  • Educational emails that share great ideas, tips and how-to guides.
  • Entertaining emails that may have some sales content, but are light and fun and make you feel like the sender is talking directly to you (even though you know you’re just one on a list of thousands)
  • Support emails that follow up on something you’ve done and make sure you don’t turn your knowledge into ‘shelf-development’.

These all qualify as automated mass messages, but are good enough that you don’t want to miss out.

Why am I telling you all this - when you probably already know most of it?

Because, if you want to create a successful newsletter, you’ll need to tick one or all of those last three boxes!  If someone has given you their email address and permission to send them messages, you better make sure you meet (or better still, far exceed) their expectations.

Your aim is to be one of those emails that makes them smile, not seethe with frustrations!

Monday, 22 June 2020

What shall I post on social media?


If you’re using social media for business, it can be tough to create consistent content that engages with the people that you want to.  You probably have heard the phrase ‘content is king’ more times than you want to, but it is true.

First things first you’ll need to do more than just post.  These are my five golden rules to develop a successful social media policy.

  1. Have a clear idea of who you want to reach and post content that appeals to them.
  2. Find out where they hang out and engage with them there first.  If they like what you’ve got to say they’ll look to follow you on your own pages/profiles.
  3. Don’t be a broadcast only person.  You have to give to receive, be generous with likes, shares and comments.
  4. Don’t sell at people.  An occasional promotion is OK - as long as that’s not all you do.  Put real value into your posts and people will want to hear what you have to say.
  5. Have a schedule.  Actively put time in your diary to manage your social media, even 10 minutes a day can make a substantial difference to your visibility and people’s perception of you as an expert.

Content ideas


If you ever wonder what to post, here are a few ideas to get you started.

  1. Share your knowledge and demonstrate your expertise; give us tips that we can use.
  2. Tell us what you’re doing, not having lunch, but the latest project you’ve completed, let us know what you can do.
  3. Let people know if you’ve landed a new contract and celebrate!
  4. Answer other people’s questions or offer to have a ‘clinic’ for a specified period of time.
  5. Post testimonials you’ve received – the important bit is the results the client experienced.
  6. Recommend good books, films, websites, services and products – and why you think they’re good.
  7. Share interesting articles, blogs, videos and pictures (shrink links) and tell us why they’re interesting.
  8. Ask questions and get the social community to help you on your journey of discovery!
  9. Give testimonials. Let the world know when you’ve had great service or a brilliant outcome.
  10. Take soundbites from your blog articles and add a link for people to read more.
  11. Promote your courses, new ventures, products – but not too often and don’t just post a sales pitch, communicate your enthusiasm and excitement.
  12. Be human! Whilst we might not want to know what you’re eating for lunch, sharing triumphs and disasters is fun.

If you get into conversation and respond to other people’s comments, it shouldn’t be a one way street and you’ll build relationships you can take offline.

Monday, 15 June 2020

How blogs can help your business


If you remember StarTrek (or maybe still watch it in secret) you'll be familiar with the phrase 'Captain's Log, Stardate 28 June 2320'.  Blog is short for 'Web log' - and were originally a sort of digital diary.  But blogs have come a long way since they were launched as an online journal.

Here are some ideas on what to do with a blog and how it can help your business.

Although it was originally a journal, it transmogrified over time as people blogged their thoughts, opinions – and now pretty much anything goes!

These are some of the questions I’m often asked.

Why should I blog?


  • Google likes blogs, so you’re adding material to feed the search engines
  • They add quality content to your website and there’s a big difference between thinly disguised sales pages and a good article that shares your expertise
  • It keeps website active so there is always something new for the search engines to come back for - so they come back more frequently to review your website
  • It’s an opportunity to show off your expertise.  People are more likely to buy from someone with proven expertise than an unknown quantity.

How often do I need to blog? 


Ideally, I’d aim for a minimum of twice a month – but once a week is a good habit to get!  I write in batches so I always have some material in hand and don’t get to the point of having no blog and no time.

How long do the posts have to be?


As long as it takes to say what you have to say!  Blogs can be one paragraph or a couple of thousand words (or more).  Think about your reader, what kind of attention span do they have?  If you write good stuff they won’t mind if it’s a bit longer.

You could write some short blogs and some longer ones.  If you hate writing or just find it tedious, you could create an infographic or a video and post that instead.

What should I write about?


  1. Share your expertise – with tips, hints, how-tos
  2. Podcast
  3. Video
  4. Post a testimonial you’ve received with a case study
  5. Share a PowerPoint presentation
  6. Make recommendations – website, books, articles, course, teleseminars
  7. Share your views on someone else’s article, news item, book, blog, etc.
  8. Review a book in your specialist area
  9. Profile a client (with their permission, of course)
  10. Announce a new service or product
  11. Promote a special offer
  12. Explain a concept or process
  13. Have a rant!

I have a system - I have a list of all the services I offer and write a blog about the first one on the list.  Then I write the next blog about the second item on the list - and so on.  When I get to the end of the list, I go back to the beginning!

This means you are always writing about what you know about and also educating your audience about the depth of your knowledge.

Optimising your blog


Once you’ve written your articles, it’s time to make them attractive so people read them.  Here are my tips:

Write a headline that uses your key word or phrase for this blog.

Add keyword tags that are the words or phrases that people are searching for when they are looking for your product or service.

Always add a relevant image - it gives the blog life and energy.  You can resource these online from any of the image libraries - either royalty-free or paid-for.  NEVER use an image you are not 100% sure that you have permission to use - so don’t get tempted by Google images!

Rename any images you’re adding with your keywords in the file name and alt tags.

Post each blog under a category so that people can read all the blogs under a single category if they’re interested in that subject - and it also adds another level of keyword strength for the search engines.

Spread the word – post your blog link to all your social media platforms.

Check with Google alerts to see if your blog is showing up for your keyword/phrase.

Useful tools


If you have a WordPress site install Yoast this plug in gives you a form to complete that enhances the search engine optimisation.

If you’re not sure what people are searching for check out answerthepublic.com for ideas.  Just put the keyword you think people will search for and you’ll get lots of other ideas.

Monday, 8 June 2020

Are you visible?

When you’re running a business there is always a lot to do and marketing is one of those things that often gets pushed onto the back-burner.

But what is marketing anyway?


  • It’s not public relations (although that’s part of it)
  • It’s not sales (although that is involved)
  • It’s not advertising (and that’s part of it too)

Marketing underpins everything your business does.  It’s about understanding your market and what they want and then delivering a product or service that meets their needs – and is different or better than your competitors.

So marketing is about knowing your potential client really well.  It’s being able to really understand what’s important to them and then to let them know that you can satisfy those demands.

Last century most marketing was done the hard way – by post or face-to-face, but the internet changed that.   In one way marketing may have got easier, but the potential for overwhelm is high.

In 2003 LinkedIn had only just got started, Facebook arrived in 2005, Twitter in 2006, then Instagram, YouTube and Pinterest followed in quick succession and blogging was only just being discovered.  Podcasting was around in the early noughties, but didn’t take off until relatively recently.

People did have websites, but they were static brochures with little ability to interact with potential clients.

Advertising was something you did in magazines and newspapers – not online.

The internet has changed everything.

So where do you start with online marketing?


The first step is to have a plan.  If you know what you want to achieve then you’ll be able to see the way forward.

  • Where is your target market?  What social media platforms do they use?  
  • What groups and forums are they most likely to be active in?  
  • What publications do they subscribe to or read?

When you know the answers to these questions, developing an online strategy gets a whole lot easier.
Step two is to agree what is OK and what isn’t.

I was talking to some Masters degree students studying branding and some of them were of the opinion that what they did outside of work and posted on personal profiles like Facebook, were nothing to do with their employer.  This is not true.  Everything that is posted in the public domain that has an impact on the company you work for influences people.

If you are running a family company that goes double for every family member.  It doesn’t matter whether you think that no customer has connections to you.  What about your Facebook friends?  Your posts appear on their walls and all their friends can see them.  Do you know whether they are connected to potential customers or not?  Is it worth the risk?

Make sure your privacy settings are secure on all your social networks and then agree what the message is that you do want people to see.  Educate your team, if you have one, so everyone is delivering a consistent message.

Step three is about using the available tools effectively to help you with research, promotion and engagement.

The number one priority must be your website.  It’s the place where people go to check you out and needs to be ‘sticky’ so they stay around long enough to take action.  This means that you need a compelling message delivered in the visitors language (so ‘you’ not ‘we’) with no barriers between your message and your reader.

There are plenty of ways to do your research, you could:

  • Carry out polls via Facebook or LinkedIn or use SurveyMonkey and then using your social media feeds to get people to complete.  
  • You could ask your offline and online network for feedback.
  • Try asking current customers questions about what attracted them to you, what is most valuable to them in what you deliver, what words they would use if they were searching for a business like yours.

How do you promote your company?

  • Demonstrate your expertise with blogs, tips, how-to documents and other material regularly – not just once in a while.  Visibility, reputation and authority are the result of repetition and a consistent message.  There are all kinds of tools that can help you with this to take the time and effort out.
  • Good quality content is critical – if you start selling at people they will quickly disengage - always deliver value.  
  • Use the tools available to watch out for people talking about your company and respond quickly.  Social media is a great customer relationship tool.
  • Plan these activities and agree responsibilities so they become a habit.  

Remember a reputation is not built overnight – it takes time, but the internet is a low cost and effective way to do it with a good plan to work with.

Monday, 1 June 2020

Create credibility - become an author


They say we all have a book in us somewhere, but how many people actually get that book out and use it to help them establish their reputation for being an expert in their field?

OK – let’s start at the beginning, but it might not be the beginning you had in mind!

Preparation


Before you start to think about writing you need to know your marketplace.  Who are you writing for?  How do you know they will buy your book?  How will you ensure your book gets in front of them?  If you don’t know who you’re writing for, then you’ll struggle to sell your finished product.

MYTH #1: If you get a contract with a publishing house they’ll market your book for you.


A few do some marketing, but conventional publishing companies will usually send a letter (not your book) to all the reviewers stating that it’s been published, a thumbnail of the content and a one line biog of the author, suggesting that a copy is requested to review.  They might also sell the foreign rights – eventually.  If you’re a first time author or unknown, be prepared to do your own marketing.

MYTH #2: If you find a publisher who hasn’t published a book like yours they might be interested to add to their catalogue.


On the contrary – if a publisher hasn’t published a book like yours, they have probably made a decision to stick to the genres in which they’re already successful.  If you decide to pursue the publishing contract route you need to approach publishers that do publish books like yours, but haven’t published anything similar in the last year or so.  Do your research.

MYTH #3: Getting a contract with a publishing house will ensure you earn more money from the book.


Nope!  A first time book will usually get 7 1/2%- 10% of gross.  You have to sell a lot of books to make much.  Remember that a book can be rated a best seller with just 3000 copies sold.

The upside is that you don’t pay for editing, layout, cover design and publication, which you would have to do if you self-publish, but you keep much more of the money the book makes when you publish the book yourself.

When you arrive at the writing stage you’ll need to ensure you are writing for your target marketing, answering the questions they have and delivering information they will find valuable.  More about that in the next section.

Writing


Now you’ve discovered how to get focused on delivering a book that actually has a market, how do you go about putting it together?

If you’re a professional writer it shouldn’t be a problem, however, I’ve met a few people who have no problem writing business material, but, when faced with a blank screen and a book to write, get that well known ailment ‘writer’s block’.

Being a systems freak I long ago worked out how to eliminate this – and it’s not just because I’ve got that kind of mind.  It is a process that ensures you have all your ducks lined up before you begin.

Step one: Get a piece of paper and draw a mindmap showing your chapters, give them a name relating to the subject matter (you can always change the name later, but it helps you to focus).  Around each chapter heading add the subheadings that you think should be in that section of the book.  If you’re writing fiction you can use this to create your synopsis for a potential publisher.

Step two: Take a fresh piece of paper and mindmap each chapter in the same way.  If you’re writing non-fiction include anecdotes, case studies, examples, things to do (if it’s that kind of book), books you want to refer to and any other bits of information that contribute.  If you’re writing fiction you’ll need to plot out the events and introduction of characters.

Step three: Create your chapter ‘recipe’.  This is the structure that will underpin each chapter so that your reader feels comfortable as they move from chapter to chapter.  If you’re going to start with a quote or a story, then do that for every chapter.  Have a style and structure that you can maintain throughout the book.  This is less of an issue with fiction, but don’t ignore this step, it’s a good discipline to consider how to put your story together – do you end each chapter on a cliffhanger or tie up the ends for that part of the story?

Step four: Do any reading or research you need to do for your chapters and add the information you’ve gathered to your chapter maps.  For fiction writers this will include developing your characters and researching locations you plan to use.

Step five: Take each chapter content page from step two and fit it into the recipe you’ve created in step three.  You should end up with an ordered list of headings for each chapter.

Step six: Take a chapter list and start writing following the order of subjects and writing about each one as you come to it.  If you’re writing a fiction book, you probably need to start at the beginning.  If you’re writing non-fiction you can start with whichever chapter you feel most comfortable about.

If you follow these steps you will find that your book progresses without the anguish of ‘I can’t think what comes next!’ It doesn’t mean you can’t move things about later on, but at least all the information will flow well and give you a great first draft to work on.

Getting published


If you’ve done your planning and started writing your book, you’ll need to start thinking about publishing.  There are a number of options:

  1. Get a publishing house interested and get a contract
  2. Self-publish
  3. Publish it as an ebook and sell it online.
There are pros and cons to all these.  Let’s take a look at the realities of these publishing methods.

Finding a publisher


This is most writers’ dream.  Get a publishing contract and then sit back and wait for the royalties to roll in!  Most people have heard of rejection slips and although there are things you can do to improve your chances of success, book contracts are still not easy to come by and require the hide of a rhino and buckets of persistence.

The first step is to know what a potential publisher will want to see in your submission.  Most don’t want your entire manuscript – just a couple of chapters – but they will want you to have a clear idea of who your competition are and what your book offers that is new or different.  Anything that is totally unique is unlikely to hit the target as the market has not been proven and book publishers are cagey about breaking new ground!

Find out which publishers publish books in the genre you’re writing in – Mills and Boon won’t be interested in a Horror story or a self-help book.  Take a look at the publisher’s current catalogue and approach those who publish your genre, but haven’t published anything close to your niche subject in the last year or so.  They are more likely to be interested if it fits their profile and they’re not competing with their own existing titles.

Advances are not unheard of, but less common with so many people writing books, so don’t count on it.  A publisher will edit the book for you and do the cover design and layout.  However, the marketing effort they put in is minimal for all but established authors or celebrities.

They will send a letter (not a copy of your book) to their list of book reviewers advising them that it’s a new release and telling them to request a copy if they wish to do a review.

They will probably make some effort to sell the foreign rights to publishing houses in other countries.

That’s about it!

This means that if you want to become a best seller you’ll need to get stuck into a marketing campaign and make as much effort as you would if you self-publish.

What will you make from each book sold?  Between 7.5% and 12.5% of net sales.  In other words, not very much.

Self-publishing


There are dozens of self-publishing houses, AuthorHouse, iUniverse, IngramSpark, Summertime, and many more.  They all offer different packages and deals and you need to investigate what’s on offer before you make your choice.   For instance, publishing with Amazon is easy - but you can’t then sell your book anywhere else, so take this into account before you decide.

Many self-publishing services are digital and offer print on demand (POD), which means you can have one book or 1,000 (or any other amount).  You pay the same per copy regardless of the quantity as each book is published digitally.  This is great if you don’t have a garage or spare bedroom to keep large quantities of books in, but, if you are planning on selling a lot of books it’s not the most cost effective way to print.  Once you are printing more than 500 you probably need to look into offset litho printing.  It’s much more cost effective.

They usually provide an ISBN number for your book so it can be listed.  If you want the high street bookshops to stock it you’ll need to find out if your chosen self-publishing house offers distribution through the big book wholesalers (Gardners or Bertrams in the UK).

Just because you are self-publishing, doesn’t mean it doesn’t need to be professional.  If you want to build a good reputation you’ll need to invest a good editor.  Typically, self-publishing houses don’t offer editing services, they will publish anything you give them.

Don’t fall into the trap of getting a friend to edit your book – there’s a lot more to editing than simply proof reading for spelling, punctuation and grammar.

A good editor will charge anything between £15-£100 per 1000 words, depending on the quality of the raw material and the expertise of the editor.  Most books go through at least two edits and a final proof read so, if your book is a modest 50,000 words you’ll be looking at somewhere in the region of £2,500 to get it edited.

Your revenue per copy vary depending on the self-publishing house you choose – but it’s likely to be much more than 12.5% and you have control.

Ebooks


In today’s digital world you can get this converted to Kindle and still sell it on Amazon.  In fact, you can sell pdf ebooks on Amazon too – as well as on your own website.

The challenge is for those people who like to have a ‘real’ book in their hands.  You are much less likely to sell to them in digital format.

Just because it’s an ebook, doesn’t mean it doesn’t need to be professional.  Everything that applies to self-publishing applies to ebooks – you need a budget for editing, the graphics and maybe a template for your page layout.

What’s your return on this investment?  Well, Amazon take a chunk, but if you sell it on your own website you get to keep all the revenue.  With a good marketing campaign you can make considerably more than you would with the same amount of effort when you have a book contract with a publisher.

Promotion


I’ve made most of the mistakes that authors make when it comes to getting sales.   However, I’ve learned a lot over a period of time and my advice is:

  • Know WHO your market is
  • Know WHERE they hang out
  • Give them an outrageous offer

Of all the book-marketing experts I’ve learned from I rate two.

  • Nick Stephenson, who created the programme Your first 10K readers.   This is an ongoing learning programme that covers every aspect of writing and publishing a book.
  • Richard McMunn, who has become a self-made millionaire through publishing books.   I have managed to get access to his one day training course (in recorded form) for an idiotic price of just £297 - and you can get that here

The secret is in planning ahead and having a step-by-step process you follow that lead directly to the results you want.